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New Member
Posts: 3
Registered: ‎04-20-2021
Accepted Solution

Debt collection call

Hello,
Does Best Buy or Citibank collect debt through Global Processing Services? Is there anyone I can contact to verify this claim? It’s been almost a decade and I don’t know what the credit card number was for my old Best Buy card. I’ve received several messages from them stating that they have been charged with collecting a debt in my name. This is over 9 years since the account was cancelled, and there are no judgements. GPS was able to provide email documentation, but that is all. I just need to know if this is real or a scam. Thanks!
Posts: 9,620
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Registered: ‎11-10-2008

Re: Debt collection call

Debts longer thant X amount of years are removed from credit reports and debt collectors legally cannot collect on  this.

 

You have a right for debt validation but be aware that communication with a debt collector can potentially reset the collection clock and they can go after you again. I would educate yourself on laws regarding debt collection in your state as each one are different.

 

You can go to Annual Credit Report on the internet and request a free copy of your credit report or use a service such as Credit Karma or Credit Sesame (Two of my favorites) to check your credit reports.

 

Because of this pandemic, there have been an increased number of scams floating around on the telephone and also online so be wary of these as well.

 

 

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
New Member
Posts: 3
Registered: ‎04-20-2021

Re: Debt collection call

Hi! This was very helpful. Thank you!
Posts: 690
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Registered: ‎02-08-2019

Re: Debt collection call

Hey, sbest87by,

 

Thanks for reaching out to us! I can understand your hesitation here, and I would be quite alarmed to get a notification like this, myself, as well. hockeycanuckjc has provided some awesome insight here, and I'm glad you found that information helpful!

 

You can also speak with Best Buy Credit Card support through Citibank at (888) 574-1301 for further assistance here. Citibank should be able to provide further insight. 

 

Please let us know if there is anything else we could help with! 

 

Best,

 

Meg|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎04-20-2021

Re: Debt collection call

Hi!
Thanks! I actually called and there is no record of me. Not even an SSN. I’ve contacted a lawyer, so I’m hopeful.
Best,
sbest87by
Posts: 9,620
Topics: 1,330
Kudos: 726
Blog Posts: 0
Solutions: 311
Registered: ‎11-10-2008

Re: Debt collection call

That is great! If you have your issue solved here be sure to mark it as such!

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***