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New Member
Posts: 1
Registered: ‎11-02-2021

Debit card theft

Please help I’ve been on the phone with customer support dealing with purchases someone has made on my debit card. My call failed, when i called back I got someone named “Jay” who then proceeded to tell me Best Buy can’t help me with this.. and then said okay what was your debit card number… this has became such an irritating interaction that should/ was being resolved with a supervisor before my call failed. Please contact me back
Best Buy Employee
Posts: 2,462
Registered: ‎01-09-2015

Re: Debit card theft

If the card was used illegitimately, you should contact your bank and law enforcement not Best Buy…or any other retailer for that matter. The thieves have already benefited from the scam, and like you Best Buy is a victim of this situation. Should your bank or law enforcement want to investigate, Best Buy will cooperate how they can. Unfortunately, this is a common crime with little to no recourse. Debit cards do have some protections against fraud, working with your bank will help confirm what benefits yours has.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 18,395
Topics: 3,254
Kudos: 598
Solutions: 506
Registered: ‎09-29-2008

Re: Debit card theft

Welcome to our community, James203.


There is no worse feeling in the world than discovering that your financial information has been compromised. I had this happen myself a few years ago and coping with the aftermath was inconvenient and aggravating at the very least.


Our friend jdogg836 is very much on the right track with the offered advice. I would recommend that you review our article, Help with Unauthorized Orders on, and take the suggested steps listed for your situation.


I hope this helps. Please know we're grateful you took the time to share your concerns.

John|Social Media Specialist | Best Buy® Corporate
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