10-18-2019 08:31 AM
We ordered a dryer yesterday from the Flower Mound Best Buy warehouse. We picked it up yesterday evening and when we unpacked it from the carton, we noticed that it had a large dent on the side. The box itself was not damaged, so it was shipped like that.
I called 888-BEST-BUY this morning and was put through to customer service in the Philippines. They offered me a 10% discount, which amounts to only $50. The open box price on that item is $125 off, so we should at least get that.
I feel that we should get a scratch & dent price because we got a dented item. $50 off is an insult. The CSR's other "solutions" were to return the item to the store ourselves (we're not doing that) or to go talk to a random store manager in person to get a bigger discount. I feel like a store manager isn't going to be very helpful to us because we bought the item online and picked it up at a warehouse. I'm not sure they can even authorize something like that so we'd be wasting our time.
Best Buy needs to make this right.
10-18-2019 12:45 PM
You had your chance...we kept trying customer service on our own and everyone was so rude and condescending that we have decided to return the item for a refund instead and purchase it from another store.
That's how terrible your company is.
The last company I had this much trouble with was Sears. Where are they now?
10-18-2019 03:04 PM
Thanks for taking the time out of your day to create a profile here on the Best Buy Forums! Welcome to this awesome platform!
Damaged goods are certainly never ideal, so I would be seeking some support as well. While I cannot promise a different outcome, please connect with our specialized Geek Squad Client Care team to discuss what options may be available. This dedicated team is equipped with all of the tools necessary to assist here, and deal exclusively with instances such as this.
Please give this team a call anytime from 8 a.m. to 11 p.m. CT, seven days a week at (800) 304-1259. Please be sure you are calling the number provided here, and not the general Geek Squad line you have been reaching out to.
Keep in mind that you must be within all of the parameters within our Return & Exchange Promise to qualify for a return.