01-09-2019 10:46 AM
I had a Bosch dishwasher installed in September and two weeks later we realized it had been leaking the entie time. Although Best Buy replaced the unit, I have had no response from Best Buy's insurance company about the damage caused by the water leak. I left several messages, but not one person has called me back. What can I do to talk to a human being??
01-09-2019 11:00 AM
Welcome to the Best Buy forums and thank you for choosing us for your dishwasher purchase!
I appreciate you taking the time to join and write us about your dishwasher installation situation. Having the need to work with an insurance company is complex enough without it being complicated by communications issues, and no resolution or communication forthcoming since you reached out. I was quite discouraged to read of your situation and I regret any inconvenience to you. I'd like to help if I can, but will need some more details to begin.
I’d like to look into this further for you. Please send me your Sedgwick Claim Number, full name, phone number, Customer Service PIN off your receipt or order number, and e-mail connected to your BestBuy.com account. To send it, click on the blue “Private Message” button next to my signature when logged in.
I look forward to your reply!