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Posts: 1
Registered: ‎03-02-2022
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[ Edited ]

I made an online order in January, the order number is {removed per forum guidelines}. However, BestBuy sent me a

defective laptop which is locked by pre-owner, and I can not open or use it. I tried to return to the local

BestBuy, but was told this case can only be returned by mail. So I followed their instructions and sent the

item back through UPS, with the tracking number {removed per forum guidelines}. However, BestBuy didn't process

my refund even they already received the item on February 7th 2022. I contacted with BestBuy for at least

6 times, and they told me to wait 10-15 days over and over again. It has been past a month now and I still

didn't receive my refund. All agents have their own excuses like they don't have the right or they will

escalate the case, but NO ONE REALLY CARES. And no one deal with this problem as well. They have

system errors which is unable to show the correct tracking Information for my return, and I reported that

issue since January but NO ONE DEAL WITH it. I just want to get my refund back but have waited over a

month and spent lots of time and energy to report their work mistakes. 

Posts: 5,177
Topics: 55
Kudos: 440
Solutions: 322
Registered: ‎11-29-2016


Good afternoon, Amberly, 


Welcome to our forums, and thank you for sharing your experience with us.  I can certainly understand your frustration with the experience you've described thus far, and while I may not be able to guarantee a particular outcome at this time, I'll be happy to take a closer look into this order and offer any additional assistance I can.


For me to get started, I'll need a few pieces of additional information from you.  As you can see, we've removed your private information from the public view of our forums, and I'd like to continue that trend by asking you to utilize the blue "Private Message" button in my signature to send me:


  • Your first and last name
  • Your phone number
  • Your email address


As mentioned, be sure to use the blue "Private Message" button in my signature, and if you're accessing our site on a mobile device, you may need to switch to "Full" or "Desktop" view before this button is visible to you.


Hope to hear from you soon,

SeanM|Social Media Specialist | Best Buy® Corporate
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