04-15-2021 11:26 AM
I opened Best Buy CC back in 2008 and I have never checked my statements since I had auto pay set up. Lately, I was making just the minimum paymnet and my balance never changed for over 6 months and decided to check the statements and found that protection debt fee . I called BB and according the representative I've been getting charged protection fee since then which I did not select or authorize (I dont even buy warranty to my electronics). I requested a cancellation and refund since I opened the account (I probably paid over $3000 in this scam). I was told they will contact me within 30 days. we'll see.
btw I tried to call that number mentioned but the number DOES NOT WORK.
04-15-2021 01:51 PM - edited 04-15-2021 01:53 PM
Good afternoon, mterjani,
Welcome to our forums, and thank you for sharing your experience with us. Discovering an unexpected charge on your account can be an understandably frustrating experience, especially if it’s one that has been recurring since you last checked your statement over a decade ago.
Please know that the My Best Buy® Credit Card is issued and maintained by Citibank, N.A., and as such, they would be best equipped to look into your card statements, and any outstanding balances you might have. Going forward, I recommend continuing to work with them directly at 1-888-574-1301 to explore what additional options might be available to you.