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New Member
Posts: 2
Registered: ‎11-30-2021

Cyber Monday Deal expired in mid-purchase

Just the facts.

Had the following in my cart since earlier today.

Panasonic - 4K Ultra HD Dolby Atmos Audio DVD/CD/3D Blu-Ray Player - Black

Price - $99.99

 

Went to grab credit card and finish transaction. Decided to shop for a 4K BluRay (Overlord) to go along with it. Selected a title, added it to my cart, and was checking out. Got "Deal has ended" and player price jumps to $179.99. Of course the 4K title jumped up too. 

 

What I'm asking for is a chance to finish the transaction. If I was in a store and it was closing, I would still be able to complete my purchase while I'm standing at the counter and digging out my credit card - right? 

 

Of course I went to chat with customer service. No dice. No one is chatting outside of business hours. Called the 1-888-BEST BUY number - after multiple loops through the robot, was told that no one is available outside of business hours. 

So 20 minutes invested in finding this site and hopefully getting a manager or someone to cut me a break and let me buy at least the 4K player.

Posts: 1,810
Topics: 91
Kudos: 291
Solutions: 95
Registered: ‎11-23-2018

Re: Cyber Monday Deal expired in mid-purchase

Hello, Popbumper, and welcome to our online community!

 

Thank you for reaching out to us on our forum for support. I know I also love when I snag a great deal, so I hate to hear about the experience you had with the sale items in your cart. I understand your disappointment with this online purchasing experience, and I'd like the chance to follow up on this.

 

To start, please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name below.

 

All the best,

Allison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎11-30-2021

Re: Cyber Monday Deal expired in mid-purchase

You asked for private message, I gave you my contact information, please contact me.

Posts: 1,810
Topics: 91
Kudos: 291
Solutions: 95
Registered: ‎11-23-2018

Re: Cyber Monday Deal expired in mid-purchase

Popbumper,

 

I sent a reply yesterday afternoon to your inbox. Just to be safe, I resent that message. Please let me know if you still aren't seeing it in your inbox.

 

Regards,

Allison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!