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Posts: 1
Registered: ‎10-03-2020

Customer service

The BB and GS customer service is terrible. I call all of the phone numbers and nobody ever picks up. Left on hold for hours. It's the worst buying experience I've ever had. Would NEVER recommend them to anyone. Go to PC RICHARD'S or another store if you can. Shame on BB and GS.
Posts: 4,971
Topics: 53
Kudos: 382
Solutions: 305
Registered: ‎11-29-2016

Re: Customer service

Good afternoon, Debbie67,

 

Thank you for joining our Community and sharing your feedback with us.  Although our phone support teams have been seeing an increase in call volume as of late, it’s no less frustrating when having to wait for hours in order to get a response, and I apologize for this inconvenience. 

 

Using the information you’ve provided upon registering to our Support Forums, I see you also reached out to us through our Facebook page, and it looks like my colleague, Kayla, was able to step in and offer some assistance.  In order to save you the trouble of working with the same team through two different channels, I recommend continuing to work with us through Facebook, so we might address any concerns you might have. 

 

Regards,

SeanM|Social Media Specialist | Best Buy® Corporate
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