10-04-2020 07:39 AM
10-07-2020 03:06 PM
Good afternoon, Debbie67,
Thank you for joining our Community and sharing your feedback with us. Although our phone support teams have been seeing an increase in call volume as of late, it’s no less frustrating when having to wait for hours in order to get a response, and I apologize for this inconvenience.
Using the information you’ve provided upon registering to our Support Forums, I see you also reached out to us through our Facebook page, and it looks like my colleague, Kayla, was able to step in and offer some assistance. In order to save you the trouble of working with the same team through two different channels, I recommend continuing to work with us through Facebook, so we might address any concerns you might have.