10-08-2021 07:15 AM
What are customer service hours? I get the message that I've called outside of their hours. Then there's a spiel about how I can go to bestbuy.com. I waited through that hoping at the end they would tell me when I can call. Nope. The system said Goodbye then hung up on me. The email I had received also said I could email customer service. If you can, I can't find where.
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10-09-2021 01:00 PM
Chat or Phone service is the way to go. I tried to find hours but was not able to find them.
10-09-2021 01:07 PM
10-12-2021 01:44 PM
Thanks for reaching out about your experience with trying to call our support team. I can understand not being provided with the proper hours after receiving the message that you were calling outside of business hours, is not ideal.
When calling our support line, there are many different teams that you may encounter, which can have varying hours by department, and sometimes the time of year. Much of our support is available 24 hours, but there are some areas that may have reduced coverage. This is typically the same for our chat support, though chat may appear unavailable at times if all agents are currently assisting other customers. Any posted hours are usually for Central Time, unless otherwise stated. There also are a lot of support options on our website that may be able to assist you without the need to call or chat with an agent.
I am uncertain why the email that you received mentioned that you could email, as it is true, we do not currently offer support via email. I'd like to review that further to see if we may need to get an update made. Can you please send me a private message with details on the email that you received? If you can also please include your name, phone number, and email address, that'd be appreciated. To send the message, you can use the button in my signature below.