Add Product

Search Results:

Reply
New Member
Posts: 2
Registered: ‎10-08-2021
Accepted Solution

Customer service hours

What are customer service hours?   I get the message that I've called outside of their hours.  Then there's a spiel about how I can go to bestbuy.com.  I waited through that hoping at the end they would tell me when I can call.  Nope. The system said Goodbye then hung up on me.  The email I had received also said I could email customer service. If you can, I can't find where. 

Valued Contributor
Posts: 2,510
Registered: ‎02-07-2011

Re: Customer service hours

They dont have an email
Posts: 10,228
Topics: 1,525
Kudos: 744
Blog Posts: 0
Solutions: 323
Registered: ‎11-10-2008

Re: Customer service hours

Chat or Phone service is the way to go. I tried to find hours but was not able to find them.

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
New Member
Posts: 2
Registered: ‎10-08-2021

Re: Customer service hours

I asked when I finally got a human. She said 9:00am. I asked Eastern? She said yes but then indicated they are in Central Time zone. So… 50-50 chance it’s 9:00am Eastern or 9:00am Central. As for closing… I swear she said “late” but it was more likely “8.” Again Eastern or Central take your pick. But for anyone looking for customer service hours, I said 9:00am to 8:00pm is your best bet. Good luck! As for chat, wouldn’t they be active the same hours?
Valued Contributor
Posts: 2,510
Registered: ‎02-07-2011

Re: Customer service hours

The phone people are not in the united states. The home office is in Minnesota....
Posts: 2,104
Topics: 210
Kudos: 83
Solutions: 58
Registered: ‎07-06-2009

Re: Customer service hours

Hello, Becket9,

 

Thanks for reaching out about your experience with trying to call our support team. I can understand not being provided with the proper hours after receiving the message that you were calling outside of business hours, is not ideal. 

 

When calling our support line, there are many different teams that you may encounter, which can have varying hours by department, and sometimes the time of year. Much of our support is available 24 hours, but there are some areas that may have reduced coverage. This is typically the same for our chat support, though chat may appear unavailable at times if all agents are currently assisting other customers. Any posted hours are usually for Central Time, unless otherwise stated. There also are a lot of support options on our website that may be able to assist you without the need to call or chat with an agent. 

 

I am uncertain why the email that you received mentioned that you could email, as it is true, we do not currently offer support via email. I'd like to review that further to see if we may need to get an update made. Can you please send me a private message with details on the email that you received? If you can also please include your name, phone number, and email address, that'd be appreciated. To send the message, you can use the button in my signature below. 

 

Sincerely,

Melissa|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!