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New Member
Posts: 1
Registered: ‎04-03-2019

Customer Survey Issues

I received an email about participating in a 30 minute survey and I’ve always enjoyed my Best Buy experiences so wanted to provide feedback. After going through the initial questions and being accepted to do it, I get taken into the first set of questions and it just all fell apart. Half the questions have no answers and it looks like it was written by a 15 year old. If you would like to email me at the email associated with my account, I’d be more than happy to send a picture I screenshotted from the survey. Generally a business pays to have these surveys done and even if Best Buy didn’t, someone dropped the ball.
Posts: 2,320
Topics: 165
Kudos: 217
Blog Posts: 16
Solutions: 134
Registered: ‎08-08-2017

Re: Customer Survey Issues

Hello Ohiomatt,


Welcome to our community.  Best Buy relies heavily on the feedback of our valued customers to identify areas of improvement and recognize team members who provide superior service to those who enter our stores.  I’m sorry to hear that you had a bit of trouble submitting your feedback, but I’d be happy to relay any messages for you and formally document your remarks at our Corporate campus.


Feel free to send me a private message with a summary of your feedback, and I’ll make sure it reaches the appropriate individuals.  Please be sure to include your name, phone number, and email address as well.  You can send me a private message by signing into the forum and selecting the blue button in my signature below labeled “Private Message”.


I hope to hear from you soon.

Sam|Retired Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎06-26-2020

Re: Customer Survey Issues

I also took a long, long repetitive and poorly designed survey in exchange for being entered in a drawing for a $500 Shopping spree. At the very end when I tried to enter the drawing, it erased my information and kicked me out with no way to get back and register. Customer service has been useless. Frankly I wish I could go back and change some answers because frankly the experience really angers me and it gives me pause about shopping with Best Buy.

I think I should receive some recompense for filling out such a long survey and getting kicked out at the end.