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New Member
Posts: 3
Registered: ‎11-10-2021

Customer Support Complaint

I wanted to thank BestBuy for the best customer service possible. I called twice, only to be hung up on when I said my name. The first time I called, I got as far as "let me check for you" then waited 10 minutes before she hung up. The second time I called, all I said was my name, then I was hung up on. 

 

I tried calling the automated system to make a complaint, but that got me nowhere. I could not get to any option that would let me talk to a customer service representative to make a complaint. Almost like it is absent for a reason.

Posts: 18,395
Topics: 3,254
Kudos: 598
Solutions: 506
Registered: ‎09-29-2008

Re: Customer Support Complaint

Welcome to our community, FPSTim.

 

Contrary to the unpleasant interactions you've described, Best Buy's goal is always to provide a superior customer experience. I'm at a loss to explain your encounters with our phone agents, and I most sincerely apologize for our having let you down.

 

If you weren't able to get the assistance you needed since sharing your message, please feel free to reply with your concerns and I'll do my best to assist.

 

I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎11-10-2021

Re: Customer Support Complaint

Thank you.

 

I have not gotten anywhere since I last posted, even after calling once more. All I wanted to do was to add my protection plan to my BestBuy account. But it seems that without customer support I am unable to do so on my end. I wanted to use my protection plan, but I am unable to link my plan to my account. 

 

I really just wanted to get a replacement keyboard, using my warranty plan.

New Member
Posts: 3
Registered: ‎11-10-2021

Re: Customer Support Complaint

Thank you for the lack of replies, I now know what company to avoid in the future.

Posts: 18,395
Topics: 3,254
Kudos: 598
Solutions: 506
Registered: ‎09-29-2008

Re: Customer Support Complaint

FPSTim,

 

I apologize for our apparent lack of attention to your messages. Certainly it was not our goal to leave you hanging after an initial offer to assist.

 

I would like to look into the Geek Squad Protection (GSP) issue you've reported, but will need some information to begin. If you will please send me a private message that includes the following, I’ll do my best to help:

 

  • Your full name
  • Your telephone number
  • Your email address
  • Your order number for the purchase of the GSP plan, or
  • The Customer Service PIN from your store receipt (if you have it)

 

To send me a private message, please click the button labeled "Private Message" in my signature below. 

 

I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 18,395
Topics: 3,254
Kudos: 598
Solutions: 506
Registered: ‎09-29-2008

Re: Customer Support Complaint

Posts: 18,395
Topics: 3,254
Kudos: 598
Solutions: 506
Registered: ‎09-29-2008

Re: Customer Support Complaint