06-11-2021 03:30 PM
i ordered a cd. they sent a vinyl record. went in live chat. 45 minutes and 2 cs reps (one was supposedly a supervisor) later, issue is still unresolved. best buy makes a mistake, and the customer gets treated like garbage for it.
06-11-2021 03:35 PM
Good afternoon, Uriahtollah,
Welcome to our community forums. I appreciate you taking the time to let us know about your experience with your recent order. It certainly would be a bit surprising to see a record arrive rather than the CD you ordered.
Is there anything I can do to assist you at this time? Please let me know, I would be glad to see how I can help.