06-29-2019 04:15 PM
06-30-2019 07:03 AM
06-30-2019 09:05 AM
Basic troubleshooting questions:
Is the range properly plugged in? Either the plug into the wall (even for gas units), or the wires connected to the back of the range if it's an electric unit.
Did the circuit breaker trip? A lot of breakers will still appear to be in the "On" position when they trip, and they need to be switched to "Off" and then back "On" to reset properly. If the breaker tripped, is it on a sufficient circuit?
Some appliances do, in fact, just stop working when new. But breaking that quickly after installation sounds like it may have been an installation issue or something else unrelated to the unit itself.
06-30-2019 11:56 AM
06-30-2019 03:25 PM
Thanks very much for joining us here at the Best Buy Community forums. I'm sorry about the issue with your appliance, and with the poor service you received when calling in.
Please reach out to me through a private message by using the link in my signature below this post. I'll need your name, email address, and phone number. If you have your order number handy as well, that would help.