10-05-2019 11:17 AM
I purchased a Mac Mini at your Wilmington, DE store on 9/7/19 ORDER #BBY01-805641698582.
It took me a week to open and start to use my Mac Mini. Everything was perfectly fine until 2 days ago the Power has randomly shut off. I have attempted to reboot many times and this issue persists. I have owned many Apple products for decades and have never had this experience.
I went into my local Downingtown, PA store with an attempt to remedy the situation. I was told I was outside the window for a return or an exchange and my only option was to talk to the Geek Squad. I did this and there I learned that the Mini would be sent out for service.
I was shocked that something this expensive would not be quickly exchanged and replaced. I asked to speak tp the store manager, Tim, who simply reiterated store policy. I found tis absurd as I was not demanding a cash return rather a replacement. There is no way I would accept a repair for something less than one month new over$1,000. I was very calm and level headed during my conversation but also asked to escalate the issue and was given a 1-888 customer service number.
I went to my car and called and was given the same answer. I was stunned that Best Buy would not see how illogical this was and was not willing to work with me, the customer who was just days (2 weeks at best) outside of the return window.
I am hopeful that by writing to someone in corporate the issue can be reviewed and acknowledged. I respect the policy however all policies have guidelines to apply common sense. I would hope that is the case with Best Buy as well.
I would appreciate someone at a higher level to review thus situation and reply with something other than company policy. I regret that this has occupied half of my Saturday and has left a very bad experience in my mind.
Thank you for your consideration. I am still a bit stunned byt this...
10-05-2019 06:07 PM
10-06-2019 08:06 AM
10-06-2019 08:08 AM
10-06-2019 12:18 PM
10-06-2019 01:13 PM
10-06-2019 01:51 PM