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Posts: 2
Registered: ‎05-03-2019

Customer Service/Forum rules?

True story:  I had a miserable experience in a store today, where a manager of a store actually called me an unacceptable name to her coworkers.  I was furious and came on this forum to air my grievances.  I quoted exactly what said about me.  Then, an hour later, I get an email from the "forum keeper" saying my post has been taken down because I used the managers name and said exactly what she called me?  I'm feeling like this whole Best Buy customer service/forum thing isn't there for customers at all.  More of a corporate security blanket kind of thing.  Thank 

God for Amazon.

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Posts: 9,250
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Registered: ‎09-29-2008

Re: Customer Service/Forum rules?

hockeymom97,

 

Welcome to our community, though i wish it were under happier circumstances. 

 

To address your second concern first, posts containing profanity are not permitted on Best Buy's forums, nor is profanity using symbols to attempt to conceal the word and circumvent our filters. This does include quotations by others that contain profanity as well.

 

As to the reason that brought you to us, you're welcome to share your store experience here and I'll be happy to look into it for you. We ask that you abide by all Forum Guidelines, Terms & Conditions, and Community Guidelines when doing so.

 

I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
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