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New Member
Posts: 1
Registered: ‎08-19-2019
Accepted Solution

Customer Service Email Address

Does Best Buy have a customer service email address? I want to know the policy on returning an item that does not work as promised, simply does not work nor does the manufacture respond to tech support questions. I purchased the item(s) 3 days ago.

Best Buy Employee
Posts: 1,605
Registered: ‎01-09-2015

Re: Customer Service Email Address

This forum acts as the support channel instead of a single email inbox.  However, the question is relatively straightforward:  Our full policy is located here:


In short, the vast majority of the items in store qualify for a 15 day return period, while our elite and elite plus members are granted an extension to this.  There are some final sale items, and some items that are non-returnable once opened as well as a few other exclusions. 


If you need to know specifics, you can post what type of item you have and we can provide detailed information for the item in question.

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***