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Registered: ‎12-10-2020

Customer Service Contact?

What’s the best way to send a complaint?
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Registered: ‎11-10-2008

Re: Customer Service Contact?

You can provide the details here if you like. Please refrain from the following :


Posting complete names of people


Posting order numbers or other personal identifying information


Of course be respectful and be on point and a Mod or the community can help you take a look at what is wrong.

Former Best Buy Super User Community Veteran since 2008. Please note due to the forum closings, I will no longer be answering posts on these forums. Please visit for support or dial 1-888-BEST-BUY for further assistance.
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Registered: ‎10-19-2017

Re: Customer Service Contact?

Hey, Mattv0007,


Welcome to our Best Buy forum community! While we wish that your experience had been the positive one we had planned to provide, we appreciate you creating an account to share with us when your shopping experience was less than stellar.


Our team is located at our Corporate Office and more than capable of assisting with your concerns, as well as documenting your compliant. That said, hockeycanuckjc is correct that we don't allow the full names of employees, personal information or order numbers posted on our public page.


However, for me to document your complaint, I would need you to use the Private Message option in my signature below to send over your full name, phone number, and email address. You can also provide me with more details on the situation through Private Message so that we can try and address your complaint.



Elle|Social Media Specialist | Best Buy® Corporate
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