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Posts: 1
Registered: ‎02-10-2019

Credit card issues

[ Edited ]

My husband was a victim of fraud back in October 2018. He had used his Best Buy credit card. They worked with him and credited his account. Then, on Christmas Day they charged him back. He has contacted them numerous times only to get the same Rude lady over & over. He can’t esculate. He’s request written correspondence. They returned his letters unopened. He’s left disappointed with the credit card company and even Best Buy since they represent you. He’s seeking assistance to have a way to correspond with them so he can get this resolved. He feels that he has been victimized by them as well as the original fraud situation. Please have someone reach Keith at {removed per forum guidelines} to discuss this situation that puts a poor view of their services and your company.

Posts: 4,829
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Registered: ‎12-23-2016

Re: Credit card issues

Hello, Ilyvonda,


Welcome to the Best Buy Community forums. I’m sorry that your husband is having issues with his My Best Buy credit card. I know how frustrating a fraudulent transaction can be.


For something like this, Keith would need to get in touch with Citibank, the servicer of the My Best Buy credit cards, directly. They can be reached at (888) 574-1301. They’ll be best positioned to assist.


If he cannot reach someone, I invite him to register an account here with us under his name. He can then post his issue, and we can look into ways to assist him. Under our Privacy Policy, we would need to speak with the account holder directly to assist, so we’d need him to reach out to us himself.



Kyle R|Social Media Specialist | Best Buy® Corporate
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