03-03-2021 07:18 AM
03-04-2021 10:35 AM
Thanks for reaching out to us. I always utilize AutoPay, and have run into some similar issues like this, myself. It can definitely be frustrating, and I can understand reaching out for assistance!
As nckhammond mentioned, Citibank, N.A. is the issuer of your My Best Buy credit card account, and we are unable to access your account to review this with you. However, giving Citibank a call at (888) 574-130 would be your best route for assistnace.