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Posts: 1
Registered: ‎06-15-2019

Credit Card opened in my name without my knowledge

[ Edited ]



I recently dicovered through a credit report that a credit card had been opened under my name in October, and had a couple thousand dollars charged to it which remained unpaid. When I discovered this I disputed this through {removed per forum guidelines}, and Best Buy had charged off this account, effectively closing it, but my credit score remains low because of this. What are my next steps through Best Buy to get this account taken off of my credit report?


Posts: 1,782
Topics: 50
Kudos: 236
Solutions: 88
Registered: ‎10-19-2017

Re: Credit Card opened in my name without my knowledge

Hi there, riggphoto,


While I wish we could have met under better circumstances, I’d like to welcome you to the Best Buy forum community. Having a credit card opened in your name without your knowledge would be quite stressful and not a good surprise at all!


Regarding your questions about what further steps may be available to you, the Best Buy credit card is supported through Citibank as they are the issuer of My Best Buy credit card accounts. At this point, I would advise to contact Citibank directly via their card support number for further assistance with any questions about what to do going forward in this situation. You should be able to contact Citibank at (888) 574-1301. I hope this helps!


Kind regards,

Kayla|Social Media Specialist | Best Buy® Corporate
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