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Posts: 2
Registered: ‎09-06-2019
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Credit Card charge?

Received a charge of $69.99 from GEEKSQUAD RENE00015784 on 8/18/2019. I have no idea what this is. can you help before I dispute the charge?

Regular Contributor
Posts: 812
Registered: ‎02-09-2011

Re: Credit Card charge?

The amount seems like it would be an automatic renewal for an Anti-Virus program. Did you buy Webroot/Trend Micro about 2 or 3 years ago? That lines up with the multi year plans that they offer.

If you sit tight then one of the forum moderators will work through the queue to your question and they can delve deeper in to it for you!
I am not a forum moderator nor voice of corporate. One of the corporate moderators will be with you as soon as they can for the official response from Best Buy. The forums work on a first come, first serve basis and it can take a while for a response.
Posts: 160
Topics: 6
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Solutions: 6
Registered: ‎02-08-2019

Re: Credit Card charge?

Hi there, sgustaveson,

Welcome to the Best Buy Forums and thank you for taking the time to write in to us!

As someone who monitors all their charges as well, I can most certainly understand wanting clarification on that charge you were seeing. As user geishafish mentioned, it does sound like it may be an automatic renewal for a program. These should be shown within your My Best Buy account. With that being said, I'd be more than happy to double check your My Best Buy account to see what that charge was for. To do so, can you please send me a private message that includes your full name, phone number, and email address? You can send a secure private message by clicking the option down below in my signature. I look forward to hearing from you!

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎09-06-2019

Re: Credit Card charge?

Once you referenced MyBest Buy, I was able to find the payment for Offoce 365. I appreciate your help!