08-14-2020 10:12 PM
I have been a long time customer of Best Buy and just purchased a laptop a few weeks ago. Needed to purchase a Macbook Pro. Went today to buy and applied for credit card and was denied. You have lost a long term customer. It was ridiculous. Someone with no credit card balances, a credit score at 800, and a significant salary. I would like to know who would qualify if I didn't. I have no idea how this could possibly happen. For whatever reason I will not shop at Best Buy again and you lost a $2500 sale. I am going to MicroCenter tomorrow and purchasing the Macbook Pro there. I would like to add that I used your chat function when I got home and it was not helpful. I also sent an email through the press email and as I expected got no response. I do not expect any response from this forum. I run two businesses and along with my decision to stop shopping at Best Buy, I will be spreading the word to everyone I know.
08-15-2020 01:26 PM
08-15-2020 03:56 PM
I understand that. But because you are using Citi and they screwed up I will no longer be a customer. When I have similar issues with my business I make an effort to find out what happened. Because Best Buy isn't interested I will go somewhere else.
08-15-2020 06:01 PM
08-15-2020 08:15 PM
My last response. None of those examples occurred in my case. I disagree with you. If Best Buy was interested in my business they would have looked into this. I have spent thousands of dollars at Best Buy. For your information Citi made a mistake, one that I can't imagine. I would have made an attempt to look into what might have happened. Of course, companies today are too busy to take the time. I am glad that I still run my business differently. Since you don't know my details you are in the same boat. Mistakes happen and a long time customer expects some consideration. We obviously disagree.
08-15-2020 08:41 PM
08-16-2020 04:15 PM
Welcome to our community, docape.
I can certainly understand your frustration at having your credit application declined. I would share it were I in similar circumstances.
The long and short of it is that our friend jdogg836 is spot on in his replies to you. Whether a credit card application is accepted or declined is the sole purview of Citibank N.A. If you haven't already reached out to them, you may do so by calling (888) 574-1301. They are best positioned to address your concerns regarding your credit application.
I am disappointed to hear that these circumstances may influence your choice of Best Buy as a future shopping destination. It is my hope you will give us a new opportunity to renew your faith in us one day soon.
Please know I am grateful you took the time to share your experience with us.
08-26-2020 08:31 PM
Just to give you feedback your vendor, Citi, rejected my application becuase I had Lifelock and Citi didn't give me time to respond to the email I received telling LifeLock that this wa a legitimate application. As I tried to explain to you and the other employee, it was this mistake by Citi that cost you the sale and my future business. This is clearly a screw up by Citi that Best Buy should not be happy with because I am sure I am not the only customer that has had this happen. This was why I tried to explain to both of you the importance of listening to customers and understanding the issues. I would like to add that I bought another laptop from Best Buy about a month ago that is now malfunctioning and will not boot up. This is only getting worse.