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New Member
Posts: 1
Registered: ‎08-22-2020

Crappy Return Policy Given What We're Living Through

I ordered a product that arrived later than expected. I ended up being out of town for a few days starting the day it arrived. I used it a few different times over the last week or so and found that it doesn't work well. I tried to return it and Best Buy says I can no longer return it because I am outside of my 15 day window as of yesterday. WTH? 15 days even considering it arrived late? You're only giving me a week or so to make sure a product works well enough to keep it?! That's called greed and poor customer service.

Best Buy Employee
Posts: 2,048
Registered: ‎01-09-2015

Re: Crappy Return Policy Given What We're Living Through

The return policy begins the day your product arrives, so the slower than normal arrival does not shorten the return period.


I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 5,350
Topics: 168
Kudos: 436
Solutions: 247
Registered: ‎08-21-2017

Re: Crappy Return Policy Given What We're Living Through

Good afternoon, ellben,


Welcome to our community forums. I appreciate you taking the time to let us know about your recent experience with our Return & Exchange Promise. I would be happy to give you some more information about how this works. 


As jdogg836 mentioned, this 15-day period begins the day you pick up or receive a product. What date did you receive this order and when did you attempt to return? Have you been able to get assistance with this since making your post? If not, please let me know and I will be happy to see how I may be able to help.



AndrewB|Social Media Specialist | Best Buy® Corporate
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