02-15-2020 01:54 PM
02-15-2020 08:09 PM
I, too, am curious on what the product is and what leads you to believe it is not authentic. Best Buy receives our merchandise directly from manufacturers or their distribution partners, leaving little room for this to occur.
02-16-2020 12:05 PM
Thanks for joining the Best Buy Community forums. Getting the wrong item, or worse, a counterfeit item, is never a good experience.
Under our Return & Exchange Promise, a Christmas gift would now be beyond the return period. That said, I'd like to look into this so we can work to make sure that counterfeit items aren't being sold. Please send along a private message by using the link in my signature below this post.
I'll need your name, email address, phone number, and order number. Please also let me know why you believe the item is counterfeit.