10-07-2019 04:19 PM
10-07-2019 04:21 PM
10-08-2019 04:08 PM
We appreciate you taking the time to create a profile here on the Best Buy Forums. Welcome to this great community, and please take some time to browse some of the content we have available here.
Per the terms of our Return & Exchange Promise, most items are returnable within 15 days, 30 days for My Best Buy Elite members, and 45 days for My Best Buy Elite Plus members. If you have a Geek Squad Protection plan for the item, you may be able to have it replaced if it is defective.
At this time, there is no program that allows you to exchange items for newer ones, unless you are referring to the Best Buy Trade-In program, which enables you to receive a Best Buy gift card for certain items.