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Member
Posts: 13
Registered: ‎09-09-2019

Corporate contact information

Can you please let me know how to submit a formal complaint to corporate? I want to ensure pictures/documents can be attached for evidence. Please share direct corporate email & phone contact, as customer service number is virtually unreachable. One order (first & last), 19 calls, 17h on hold (with verizon logs to prove), and not even close to sorting issue (dating back Aug 30th). Three times they told me they would call me back and never did. They assigned me a "case manager" who has yet to reach out. Can't do anything with my order online, so next step is contacting corporate, followed by [censored so Best Buy forum moderators don't delete the post and ignore request] if customer service continues to ignore my pleas Mike
Posts: 575
Topics: 23
Kudos: 175
Solutions: 37
Registered: ‎11-30-2015

Re: Corporate contact information

[ Edited ]

Hi, Mike,

Thanks for connecting with us on the Best Buy Forums. Our team is located at the Corporate Office. Can you please tell us a little bit more about what happened that caused the need to call in, so that we can ensure that we are getting you pointed in the right direction?

Regards,

Fey|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 13
Registered: ‎09-09-2019

Re: Corporate contact information

On Sept 7th, I contacted Best Buy about an order issue along with the poor handling of it. I was told that a Case Manager was assigned to my issue, and they would contact me 24-48h. It is now Sept 14th, and nobody has call me to sort the order issue (requires cancellation). I called again today, and customer service told me that Best Buy no longer assigns case managers - this implies that information I was provided is false. I'm still trying to cancel the order, but keep getting bounced from department to department - total number of calls are now 23, with 19h23m total hold time. I'm also a total tech support member. It has been 2 weeks since order was placed. Still no resolution. I have all the call logs and recordings for the interactions

Posts: 274
Topics: 9
Kudos: 44
Solutions: 18
Registered: ‎02-08-2019

Re: Corporate contact information

Hey, virtuality79,

 

That is certainly a long time to be on the phone with us trying to get a resolution. I apologize for any inconvenience surrounding this. Please send me a private message with your full name, email, and phone number and I'd be happy to take a look into this and see what I can do to help. You can send us a private message by clicking the blue button in my signature below.

 

Looking forward to hearing from you,

 

Meg|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 13
Registered: ‎09-09-2019

Re: Corporate contact information

It has now been 18 days since i ordered items and have not received what i ordered. best buy customer service is ignoring my requests and now placed item as delivered despite no attempt to do so. Please sort this issue out, final plea before reporting this for fraudulence
Posts: 274
Topics: 9
Kudos: 44
Solutions: 18
Registered: ‎02-08-2019

Re: Corporate contact information

Hi again!

 

Please send me a message with the information I requested above, and we'd be happy to see what we can do to help. 

 

Thanks,

 

Meg|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 13
Registered: ‎09-09-2019

Re: Corporate contact information

I did, and after I explained to you that I've called dozens of times and on hold over 20h + without any resolution, you told me to call AGAIN. How is that helpful?

Posts: 428
Topics: 29
Kudos: 105
Solutions: 27
Registered: ‎10-03-2017

Re: Corporate contact information

Hello there, virtuality79! 

 

Thanks for posting with us again on here! I understand how you feel, and I have just reviewed your recent conversation with my colleague Meg, and can see that she was pointing you in the right direction for assistance. I understand that you've been on the phone for a long time, and that's definitely not ideal. I'm not sure whether or not you were contacting the Geek Squad Client Care team when you were calling in to us in the past, but that team is specialized to handle these types of concerns, and we recommend giving them a call at your earliest convenience so that they can further assist you and see how we can help at this point.

 

Sincerely, 

Vince|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎09-19-2019

Re: Corporate contact information

Exactly what kind of management structure do they have for customer service? These people are rude, not helpful at all and refuse to escalate serious issues. I asked for management to get ahold of me or a phone and I get, we are not set up that way. Then hung up on me twice!!

Does corporate have an email or a phone? Actual customer service shouldn’t be this way. I’ve never encountered such such disrespect and absolutely no help at all.
Member
Posts: 13
Registered: ‎09-09-2019

Re: Corporate contact information

I am NOT calling YOU again to fix an issue YOU created. YOUR customer service team told ME three times someone would call ME back, and never did. The time you spent replying to my message could have been better spent by calling ME and treat ME like YOUR customer. But you choose to make matters worse. I'll happily call my credit card company next though, they will help ME sort this issue out