09-11-2019 08:21 PM
09-12-2019 11:01 AM - edited 09-12-2019 11:03 AM
Thanks for connecting with us on the Best Buy Forums. Our team is located at the Corporate Office. Can you please tell us a little bit more about what happened that caused the need to call in, so that we can ensure that we are getting you pointed in the right direction?
09-14-2019 09:47 AM
On Sept 7th, I contacted Best Buy about an order issue along with the poor handling of it. I was told that a Case Manager was assigned to my issue, and they would contact me 24-48h. It is now Sept 14th, and nobody has call me to sort the order issue (requires cancellation). I called again today, and customer service told me that Best Buy no longer assigns case managers - this implies that information I was provided is false. I'm still trying to cancel the order, but keep getting bounced from department to department - total number of calls are now 23, with 19h23m total hold time. I'm also a total tech support member. It has been 2 weeks since order was placed. Still no resolution. I have all the call logs and recordings for the interactions
09-17-2019 11:12 AM
That is certainly a long time to be on the phone with us trying to get a resolution. I apologize for any inconvenience surrounding this. Please send me a private message with your full name, email, and phone number and I'd be happy to take a look into this and see what I can do to help. You can send us a private message by clicking the blue button in my signature below.
Looking forward to hearing from you,
09-18-2019 06:12 PM
09-19-2019 10:43 AM
09-19-2019 05:52 PM
Hello there, virtuality79!
Thanks for posting with us again on here! I understand how you feel, and I have just reviewed your recent conversation with my colleague Meg, and can see that she was pointing you in the right direction for assistance. I understand that you've been on the phone for a long time, and that's definitely not ideal. I'm not sure whether or not you were contacting the Geek Squad Client Care team when you were calling in to us in the past, but that team is specialized to handle these types of concerns, and we recommend giving them a call at your earliest convenience so that they can further assist you and see how we can help at this point.
09-19-2019 06:43 PM
09-19-2019 07:12 PM
I am NOT calling YOU again to fix an issue YOU created. YOUR customer service team told ME three times someone would call ME back, and never did. The time you spent replying to my message could have been better spent by calling ME and treat ME like YOUR customer. But you choose to make matters worse. I'll happily call my credit card company next though, they will help ME sort this issue out