04-08-2021 07:57 PM
Hello BB team,
I'm trying to wrap my head around the fact that multiple channels could not resolve an issue with a recent purchase.
I attempted chat which essentially is just a glorified price match team.
I was directed to call Customer service and provided the general number.
I used the Elite members Customer service channel hoping to get a resolution.
Sadly I was mistaken and left with the same problem and 2 hours wasted.
Condition:Open Box Excellent
I had the agent read back that he was indeed sending a replacement unit for this product that is missing a part.
Without the part (Back Leg) the stand is absolutely useless.
He instead decided to ship the microwave instead and avoided the issue all together.
I now instead have to return a microwave + a useless TV stand that requires me to go into the store to resolve.
The incompetence I encountered was insane and I will be voicing these experiences with the majority of people I k now who do business with BB regularly.
I'm gonna leave you with some great comedy from the chat transcript:
Phillip A 23:00:38 GMT Would you like to have an $25 credit for the missing part?
Good Joke Phillip....Good Joke indeed.
04-09-2021 06:09 AM
04-11-2021 10:01 AM
Yesterday I purchased a TCL 43S525 HDTV in-store as an open box in Fair condition. The defice was listed as having no damage and only missing a remote.
Upon opening the box at home (I asked if I could do so before purchasing in-store and was told that that wasn't store policy), I discovered that the TV was missing its legs/stand, and also, upon turning it on, I saw that it had not been factory reset, still contained the previous owner's streaming service accounts in its smart TV features, as well as their credit card information for purchases (!).
This suggests to me that the TV had never even been opened/inspected upon the original customer return, which is pretty concerning.
I really want this TV as it's the best-reviewed model I could find in-store (they didn't have any new-condition ones) in a size that works for my home, but I need some sort of stand or legs to be able to use it.
Is it possible to receive a partial refund or credit towards a stand or mount?
04-22-2021 06:39 PM
I purchased an open box iMac in Excellent condition. The first one arrived with the screen smashed. It came in a regular box with one sheet of bubble wrap around the monitor and the accessories free floating in the box. I called customer service for a replacement, which I received today. The computer itself was nicely packaged, but was missing the mouse. I called customer service and was told I would have to return the whole computer to get the mouse. I have been without a computer for a week while I waited for two shipments. I do not want to send it back again and wait another week without a computer, so I have to go out and buy a mouse myself. I expected Best Buy to check the box to make sure all accessories were present before sending it out. Disappointed.
04-26-2021 04:33 PM
05-03-2021 06:20 AM
06-14-2021 05:37 PM
I picked up and open box chromebook at your williston vt store last night. It was listed as Open Box - Fair, which per description is "not missing any critical accessories". Well as it turns out the ONLY thing in the box is the laptop. No power supply(I'd consider this a critical component), no paperwork(expected), and the final touch was a missing rubber foot and all the other feet showed quite a bit of wear.
I'm used to buying open box that are returns, not things that have obvioulsy seen significant use and missing major components. If I had paid for "Satisfactory"(about the difference of the price of the power spply) then perhaps I could deal with the obvious "used" state. This is not a laptop that was played with for 2 weeks and maybe accidentally scratch, this is a laptop that is not only missing it's power, but has been used heavily.
06-18-2021 12:51 AM
06-19-2021 05:19 PM
Purchased an HP Omen 30L 2 weeks ago https://www.bestbuy.com/site/hp-omen-gaming-desktop-amd-ryzen-5-5600g-16gb-memory-nvidia-geforce-rtx.... Condition was 'Open Box - Excellent.
PC just arrived yesterday, and after setting it up I've found the Power Supply Unit to be defective. While the PC turns on, the PSU:
Other than this I've benchmarked the other components and they seem to be working flawlessly. What are my options here? Can I be issued a replacement PSU?
06-22-2021 10:19 PM
I just bought an Open Box Excellent Condition LG 65" CX to replace a problematic Vizio 65" OLED-H1. The LG stated that it was Excellent with no missing accessories. Well I get home and start unboxing only to realize that it is missing the stand for the the TV. It's absolutely ridiculous that the employees are so incompetent that they can't even tell that the stand to a TV is missing. Absolutely disappointed again with Best Buy's Open Box purchases. After being locked out of a Macbook Pro I bought for my wife and spending an hour with Apple getting it figured out to get access and now this, I'm done with Best Buy Open Box and Best Buy in general. It's too much of a pain and it seems like the majority of the employees are incompetent.