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Posts: 180
Registered: ‎09-23-2010

Concerns with your Open Box purchase?



Open-box items are a phenomenal way to shop for items while getting a great deal. Some of these items are just like new, while others might have slight wear or cosmetic damage, and are discounted accordingly.


While we do our best to ensure all open-box devices are reviewed, and marked accordingly for condition and any missing accessories, occasionally something may be missed. Should this be a concern surrounding an accessory or part that was listed as included, please know we are unable to assist in locating replacements, so this would leave you with the option of a return or exchange.


Our open-box items will fall under our Return & Exchange Promise that generally allows 15 days for purchases to be returned or exchanged. Please keep in mind that open-box items are unique in their own ways, so generally an even exchange cannot be completed, even for a new, in-box. Should you choose to exchange for the new, in-box unit, you would be responsible for any difference in price.


For orders: You may return or exchange the purchase in store, or using the prepaid return label. You should get free shipping on your return by using our pre-paid label. Log into your account to locate your order and print the prepaid shipping label. Once you’ve packaged your order, put the return label on the package, and take it to an authorized UPS drop off location. Some exclusions apply.


For Best Buy store purchases: You may visit your local store to discuss any return or exchange options there based on product availability.


We greatly appreciate you reaching out! Should you have any other concerns, please don't hesitate to let us know.



New Member
Posts: 1
Registered: ‎01-29-2021

Damaged Open Box Geek Squad Certified


Recently we bought a Sharp 50" 1080p HD TV which was Open Box and Geek Squad Certified.
We assumed this meant the product would be in mint condition and cosmetically flawless after being rigorously inspected.


Upon receiving it, there was literally a hole in the bottom of the TV and there were deep scratches on the screen in several areas.


The TV itself has great image quality and is a great model but we’re dissapointed because of the condition it turns out to be in.


We got transferred to ecommerce who was sorry to hear this and offered a return, but the model is out of stock and we're not keen on a different brand.

Unfortunately they did not want to compensate for the damages.


Please mention clearly the state the products are in if selling it in, so called, mint condition.

New Member
Posts: 1
Registered: ‎01-29-2021

Open box problems

So I have been Looking into buying a laptop and have been waiting for a sale to go on for it. The price went down from 1100 to 850 I figured i'll buy it now. I went to look at the open box options and chose the highest level of open box you can get which is the geek squad certified one. It was only 50 dollars less from the unopened laptop price, if I new what was going to happen in the future I would have bought the new one. So the laptop shows up at my door a week later, it looks very good no sign that anyone has used it. I plug it in it turns on everything seems good, but this is where everything went downhill. I go to unplug it and it won't turn on unless it's plugged in. The battery was at 100% and still won't turn on using the battery. I go to my local best buy store and see if I can get it exchanged, the guy said there was no more open box laptops for the exact one I had. He also said we couldn't just swap it for a new one, he also couldn't see other stores open box prices. So we ended up just getting the refund. I get home and went on best buys site and now the price of the laptop is now 1100. I was very mad because I would have had the laptop for 800 if the geek squad can correctly evaluate a laptop. I originally went for the open box option because I had a friend buy the same laptop at the lowest open box quality and it was perfect aswell. I ended up calling the best buy customer service center and working out a deal out with them for getting a working laptop of what I had just bought for the same price as I had just payed. Keep in mind it was still an open box one because the could only adjust the price around 200$. That was very nice of them but it took about 2 hours on the phone to do this. In the end best buy needs to check every parameter of the open box items if they are going to call it the excellent condition, and buyers need to beware when buying open box items.

New Member
Posts: 1
Registered: ‎02-12-2021

Samsung Flex laptop purchase



I bought a Samsung Flex laptop that was on sale over the weekend.  I bought an Open Box in Excellent condition. I opened the box yesterday morning and I found that there was a ding on the case by the hinge.


If I return it do I have to find a store that has another Open box excellent if they have it?  So frustrating. The website says:


Open-Box Excellent

Products in Excellent condition look brand new — with no physical flaws, scratches or scuffs — and include all original parts1 and accessories. The product will be in its original packaging or a suitable replacement box.2 Products in Excellent condition can be found in Best Buy stores and online.
How bout if the store near me does not have an Open box in Excellent condition?  Don't understand why I was misled with the Open box condition.  I had to drive 10 miles to and fro in Covid conditions to pick-up this computer.
Please advise,
New Member
Posts: 1
Registered: ‎02-22-2021

Damage Laptop Open Box Excellent

This is the moment when you want to die and lay off job to whom I sent this.
Buy 5 lenovo yoga computers which were dispatched in 3 packs.
Package 1: (2 Laptops)Lost and not arrived, it is under investigation by the carrier.
Package 2: (1 Laptops) I arrive without news
Package 3: (2 laptops), arrived the computers without box and dented one of them does not work and the open box certified label on the laptop



New Member
Posts: 1
Registered: ‎02-24-2021

Missing Accessory / Urgent

[ Edited ]

I just received ASUS - ZenScreen 15.6” Portable Monitor (USB) - Dark Gray / Order Number:{removed per forum guidelines}.  Despite It is Excellent condition item including all of accessories and item, it is missnig USB C-A Adapter dongle.


It seems that Best Buy has customers with similar situations and I really hope you can help resolve the matter by either issuing a particla refund or sending me the missing part as soon as possible.


Thank you.