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Posts: 1
Registered: ‎06-05-2019


I bought a Washer Machine and then I requested to be return because it was too big for my kitchen, so I went to the store and did the return they charged me $69.99 dollars for the return., but the i make and a space in my kitchen and went back to get my 69.99 money back and now they saying the can’t because the order was made on another person account.
Posts: 7,191
Topics: 116
Kudos: 343
Solutions: 394
Registered: ‎12-23-2016

Re: Complaint

Hello, guada1994,


Thanks for joining us at the Best Buy Community forums. I’m happy to hear that you were able to make space for that appliance. I’d be happy to look into that return order and see if I can determine what’s going on.


Please note that, under our Privacy Policy, we are only able to discuss an order with the person whose name is on it. This is to help protect the private information of our customers.


That said, please send in a private message by using the link in my signature. Your name, email address, and phone number will be a great start. If you have your receipt from paying for the return order, the customer service PIN from that may help as well.


Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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