07-21-2018 12:29 AM
07-30-2018 07:45 AM
Welcome to our Community!
Thank you for registering on the forums, and sharing this experience with us. I appreciate you choosing us for your laptop purchase. I understand where you’re coming from regarding this situation though. This is not the experience we want for our customers. We definitely expect our employees, from top to bottom, to conduct themselves as professional as possible in every situation.
Regarding our Return & Exchange Promise, it is 15 days from purchase date, and I apologize for the confusion. I would like to get this documented for you, but first, I am going to need some more details.
Please, private message me with your Customer Service PIN from your receipt, full name, phone number, and e-mail address connected to your BestBuy.com account. To send it, click on the “Private Message” button next to my signature. Let me know if you have any other questions.
I look forward to hearing from you.