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Posts: 1
Registered: ‎02-09-2022

Complaint

Hello, I’m a disabled veteran as well as a college student. I purchased a 2 in 1 laptop for school that said it was in stock and that I would receive it next day for delivery. I am confined to a wheelchair so I needed someone here to sign for the computer one it arrives.

Yesterday, I had some here from 10am-10pm to make sure someone over the age of 18 could sign for the delivery. I checked the delivery status after 10pm and it said my order is delayed. That information would have be beneficial earlier. I tried to contact customer support, but there where closed.

The next day ( which is today) I contacted customer service to see what the problem was. The agent said that my computer was not in stock, Best Buy is reaching out to the manufacturer. I told him that the website said the item is in stock and that it was supposed to be delivered yesterday. I asked him to cancel my order so that I could purchase from Hp.com directly. He told me that I can’t cancel my order. But if the item is not in stock, I should be able to cancel, right? A few minutes later, he said the it was in stock and I should have the computer by February 12th. I was supposed to receive it on February 8th.

Since I couldn’t cancel my order, I tried to price match the price but I was not approved. Best Buy has a slight variation of the computer that is on sale at HP to make it difficult/impossible to qualify for price match. I can’t even cancel my order for the item that was supposed to arrive yesterday. HP sale will end before I receive a computer, and my money is being held interest free without out my consent.

A few hours ago I received an email saying the computer is loaded on truck and a driver has been assigned. I contacted customer service to ask if that meant the computer will arrive today, I need someone to sign for it. I explained that to the rep but was told that I just have to wait for an email from the carrier.

This is horrible customer service, if this is want the customer service will be like in the future, I will avoid doing business with Best Buy. Can someone from corporate contact me please. This needs to be addressed A.S.A.P.!
Posts: 439
Topics: 9
Kudos: 47
Solutions: 22
Registered: ‎11-23-2018

Re: Complaint

Hello, Mrfocus7022,

 

Thanks for creating a profile here on the Best Buy Forums. Welcome to this great community!

 

I can absolutely see where you are coming from here, as I would be looking for some support with my order in this case as well. I have replied to the private message you sent, so please check your inbox when you have a moment.

 

For reference, our Price Match Guarantee (PMG) applies to items that are identical and must have a matching brand, model number, and color to qualify.

 

Regards,

Quinton|Social Media Specialist | Best Buy® Corporate
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