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New Member
Posts: 4
Registered: ‎02-13-2019

Complaint

I would like someone to contact me. AFTER 3 DAYS of trying and getting the run around this is CRAZY.

Posts: 11,415
Topics: 141
Kudos: 298
Blog Posts: 21
Solutions: 541
Registered: ‎01-03-2013

Re: Complaint

hello Rebekah78, 

 

Welcome to the forum, though I wish you had found us under better circumstances. It sounds like you're having some difficulties getting in touch with us regarding a concern. You're more than welcome to share your concern here (following our forum guidelines) or you may send me a private message via the link in my signature below if you wish to keep things private. 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎02-13-2019

Re: Complaint

I am unable to open the signature to private message you?
Posts: 11,415
Topics: 141
Kudos: 298
Blog Posts: 21
Solutions: 541
Registered: ‎01-03-2013

Re: Complaint

Hello again Rebekah78, 

 

That is quite strange. If you're unable to use the link on the right in my signature, you should be able to compose a new message here. Just ensure you enter "Tasha-BBY" in the "Send To" box. 

 

Regards, 

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎02-13-2019

Complaint

I would just prefer a call, instead of me trying to re-type the event that took place.  How do I get that accomplish?

 

Thank you,

Rebekah

Posts: 11,415
Topics: 141
Kudos: 298
Blog Posts: 21
Solutions: 541
Registered: ‎01-03-2013

Re: Complaint

Hello Rebekah, 

If you prefer to call to discuss your experience, you may contact our phone support at (888) BESTBUY or (888) 237-8289. 

Thank you, 

Tasha|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎02-13-2019

Re: Complaint

Who will I be talking to at this point?

Posts: 11,415
Topics: 141
Kudos: 298
Blog Posts: 21
Solutions: 541
Registered: ‎01-03-2013

Re: Complaint

Hello Rebekah, 

I wouldn't have a name to provide you, but a phone agent will be able to assist you. Of course, you're more than welcome to use the link I provided above or below in my signature to send me a private message. 

Sincerely, 

Tasha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!