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Posts: 1
Registered: ‎03-04-2023

Complaint to Best Buy Store Manager

I had a very unpleasant encounter with the store supervisor today for the bestbuy store located at Oswego IL. And I would not recommend shopping at this Best Buy location. The supervisor's attitude and choice of words were highly offensive and unprofessional. She is one of the two on duty store supervisor standing at the entrance of the store, suppose to greet cusomters not to insult them! 


During a routine transaction, the supervisor made a comment that was both inappropriate and discriminatory. I was shocked and taken aback by her words, and I felt extremely disrespected as a customer.

When I brought this issue to the supervisor's attention, she showed no remorse and refused to acknowledge the seriousness of her actions. Instead, she became defensive and argumentative, making the situation even worse.

As a result of this experience, I will not be returning to this store and will be sharing my negative experience with others. I hope that Best Buy takes this feedback seriously and addresses the behavior of this supervisor to ensure that other customers do not have to endure similar mistreatment in the future.

Posts: 146
Topics: 1
Kudos: 21
Solutions: 14
Registered: ‎11-24-2021

Re: Complaint to Best Buy Store Manager

Good Evening, miles54.


Welcome to the Best Buy Forums!


Thank you for reaching out. I'm sorry to hear that you had a negative experience with us. I'd love to help. Please send me a private message with your full name, number, and email so that I can better assist you and document your feedback. You can send a private message by selecting the blue "Private Message" button to the right of my signature. Just so you're aware, I am currently heading out of the office for the weekend, but shall return Tuesday morning to assist. Looking forward to speaking with you then. 


Just so you're aware, the Best Buy Forums will be decommissioned on March 20th. When looking for support or providing feedback, we recommend heading to, or reaching out through any of our social media pages. We provide assistance through Facebook and Twitter. You can also find us on Instagram and TikTok as well.


Kind regards,

Trey|Social Media Specialist | Best Buy® Corporate
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