Other Customer Service Support

[miles54]

I had a very unpleasant encounter with the store supervisor today for the bestbuy store located at Oswego IL. And I would not recommend shopping at this Best Buy location. The supervisor's attitude and choice of words were highly offensive and unprofessional. She is one of the two on duty store supervisor standing at the entrance of the store, suppose to greet cusomters not to insult them! 

During a routine transaction, the supervisor made a comment that was both inappropriate and discriminatory. I was shocked and taken aback by her words, and I felt extremely disrespected as a customer.

When I brought this issue to the supervisor's attention, she showed no remorse and refused to acknowledge the seriousness of her actions. Instead, she became defensive and argumentative, making the situation even worse.

As a result of this experience, I will not be returning to this store and will be sharing my negative experience with others. I hope that Best Buy takes this feedback seriously and addresses the behavior of this supervisor to ensure that other customers do not have to endure similar mistreatment in the future.

[Trey-BBY Social Media Specialist]

Good Evening, miles54.

Welcome to the Best Buy Forums!

Thank you for reaching out. I'm sorry to hear that you had a negative experience with us. I'd love to help. Please send me a private message with your full name, number, and email so that I can better assist you and document your feedback. You can send a private message by selecting the blue "Private Message" button to the right of my signature. Just so you're aware, I am currently heading out of the office for the weekend, but shall return Tuesday morning to assist. Looking forward to speaking with you then. 

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Kind regards,