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Posts: 1
Registered: ‎01-26-2022

Complaint on authorize recurring charges

Hello,

 

I need some assistance resolving an authorized recurring charges from Geek Squad.  I brought in my laptop for a repair In November 2020 and the agent charged me for a fee but did not mention that this was a subscription.  I just needed the repair for my device at that time.

I was not aware of this "subscription" until they charged my BestBuy account again in November 2021.

I have called them several times between 12/3/21-1/26/22, and have been promised on all calls that this was being taken cared off and will be credited the charged amount of $199.99.  They even went so far as issuing me a reference number.  So far, they have only credit $5.  This is the only charge on my Best Buy Account and so now I am accumulating interest charges.  I have had this card for 14 years and have made a decision to close out due to the worry that I will be once again charged this year.

The last call I made to Geek Squad on 1/26/22.  During this call I requested to speak to a manager but I was refused.


Please help!

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Registered: ‎09-29-2008

Re: Complaint on authorize recurring charges

Hey, amelia1028,

 

We appreciate you taking the time to post this to our forum, and I of course can understand being concerned over a recurring charge you were not aware of. I can also say that if you were promised a refund of this charge, you should have received the refund. I would like to look into this for you. Can you send me a private message with your name, phone number, and email address? To send me a private message simply click on the message button in my signature.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
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