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New Member
Posts: 2
Registered: ‎07-18-2019

Complaint About Banking Practices on Best Buy Store Card

Your service provider you use on your store card keeps changing the due date every month and collecting late fees. 

 

I was thinking about buying a Nikon Z6 through Best Buy to be honesst I don't want any extended payments from you for the reason outlined above. 

 

Unless they stop that behavior and/or refund the fees they charge in relation to it.  I use bill pay through my bank and prefer to make my payments on the same date each month.  You charge me extra for that so to be honest I'm looking elsewhere to make the purchase. 

 

I'd like to file a formal complaint about the practice.  

 

I could try the state attorney general's office but I thought I'd start here first.  

New Member
Posts: 2
Registered: ‎07-18-2019

Re: Complaint About Banking Practices on Best Buy Store Card

an example.  I paid you $850 last month.  Your bank ignored that and said I'd owe $30 if I didn't send another $25 to cover the minimum payment.  It's a real turn off folks.  

Geek Squad Agent
Posts: 3,454
Registered: ‎03-20-2012

Re: Complaint About Banking Practices on Best Buy Store Card

Although called the My Best Buy Credit Cards, the card holding company is Citibank N.A.  You'd have to reach out to them for assistance for the credit card you're speaking about.  Best Buy would be unable to assist with this question, but I'm sure they appreciate your feedback!

Hoping for the best!  Their number is 1-888-574-1301.

I am a CAR Geek Squad Autotech, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
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Registered: ‎08-21-2017

Re: Complaint About Banking Practices on Best Buy Store Card

Hi there, CurtButturff,

 

Welcome to our community forum and taking the time to reach out to us regarding the My Best Buy credit card. There's not much worse than unexpected fees and I know if I were you in your shoes I would want to get this resolved as quickly as possible. As autotech796 mentioned, the My Best Buy credit card is issued by our partner Citibank. We are unable to view or modify account information for these cards. I would recommend contacting Citibank directly at (888) 574-1301. Please let us know if you have any other questions we can help out with!

AndrewB|Social Media Specialist | Best Buy® Corporate
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