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Posts: 1
Registered: ‎09-18-2020

Clueless. Poor service and knowledge on behalf of the staff.

[ Edited ]


In my recent interraction with Best Buy, it appeared as though the left hand didn't know what the right hand was doing. Two agents gave me different information about my account and the problem I was having as a direct result of Best Buy's incompetence when establishing my account in the first place. Ultimately, I ended up paying two times for a service I'm still having difficulty with and had to wait two weeks for an appointment that I should never have had to be inconvenienced with from the start. After near $300.00 in charges, it is now almost impossible to get through to anyone and get any satisfation. To add insult to injury, I was sent a survey to my email account which was useless.
The survey is a joke. Why ask me to take a survey if your website will not accept my response?
Another example of the downward spiral regarding Best Buy's customer service.
The inability to serve and care for your patrons is obviously growing.
Joseph {removed per forum guidelines}

{removed per forum guidelines}

Posts: 1,592
Topics: 77
Kudos: 261
Solutions: 73
Registered: ‎11-23-2018

Re: Clueless. Poor service and knowledge on behalf of the staff.

Hello, Joseph, and welcome to our online community!


Thank you for reaching out to us on our forum for support. I hate to hear about the poor experience you had with our support team, between the issues with your account and service charges. This is definitely not the kind of interactions we want with our customers, and I'd like the chance to help now.


Please send me a private message including your full name, email, phone number, and any additional details regarding your account and service performed. In addition, please know your feedback will also be thoroughly cased and documented in our corporate system.


All the best,


Allison|Social Media Specialist | Best Buy® Corporate
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