04-07-2019 10:36 AM
04-07-2019 02:30 PM
Welcome to our community. Credit cards can be very challenging to cope with as I know only too well from my own experience. I'm sorry to hear you've had complications with your account and making payments the way you wish. I regret your having to cope with such circumstances.
Payments in excess of the Minimum Payment Due are applied in accordance with law. This means that we will generally apply payments in excess of the Minimum Payment Due to higher APR balances first...
While I certainly understand the inconvenience of having to contact Citibank to make your wishes known regarding payment allocation, I do recommend that you continue to work with them on these concerns. You can reach them at (888) 574-1301. You can find information on Citibank here.
Please know I am grateful you wrote to us with your concerns and for your feedback on this experience.
04-07-2019 02:49 PM