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Posts: 2
Registered: ‎04-28-2017

Citibank holding available credit - they shouldn’t be your credit partner

I recently paid off promotional balance of $2,600. My available credit has not changed despite the payment clear information my checking account. Citibank says they need 15-22 days to validate the payment because it fell outside of my typical payment amounts. This is ridiculous! I want to purchase a fairly expensive wall oven but can't use my Best Buy card until they validate the payment. This exact same scenario happened to me with Macys where Citibank administers their credit accounts. 

I don't get why Citibank is doing this but it is costing Best Buy business when they hold available credit for several weeks - validating the payment should only take a few days, if that. I get the concept of payment irregularity but again, electronic payments should be very easy to validate once beyond the window of where payment could be canceled and especially when the electronic funds have been transferred. 

Best Buy should choose another bank to buy their credit balances and administer their cards. I've shared the same feedback with Macys. 

Posts: 1,020
Topics: 75
Kudos: 206
Solutions: 50
Registered: ‎10-19-2017

Re: Citibank holding available credit - they shouldn’t be your credit partner

Hi there, Frostsdad,


Welcome back to our Best Buy forum community, although I wish the circumstances were happier. Paying off your balance so you can purchase the wall oven you've had your eye on should be a time of excitement. However, I can understand how it wouldn't feel that way when you contacted our My Best Buy Credit Card support through Citibank only to learn that it could take up to 22-days for the payment to be reflected in your account.


I know if I was in your shoes, I would want to purchase my new oven sooner than later as well. Our goal is to provide the best shopping experience possible for our customers; we know the only way to do that is by learning from the times where we could do better. That's why we really appreciate you taking the time to share this feedback with us.


While our My Best Buy Credit Card support has the most tools to help you out with this, I'd be happy to contact them on your behalf to see if there might be any options to improve your experience with your card. For me to do so, can you send a Private Message with your full name, phone number, email and the last four digits on your My Best Buy Credit Card (please don't provide the full card number)? 



Elle|Social Media Specialist | Best Buy® Corporate
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