04-13-2019 08:33 AM
04-13-2019 12:05 PM
Thanks for connecting with us on our forums! We always love new members. However, I do wish it was under better circumstances. As someone who also uses auto pay, I totally understand how important it is that it works how you expected. Sorry to hear there may have been an issue with that!
Citibank, N.A. is the issuer of your My Best Buy credit card account. Unfortunately, we are unable to access your account to review this with you. Please contact Best Buy Credit Card support through Citibank at (888) 574-1301 for further assistance.
04-13-2019 12:36 PM
I am sorry to hear you feel that way. However, our Best Buy Credit Card support through Citibank would be best suited to assist with this. If you use Twitter, I may recommend reaching out through Citibank's customer service handle, @AskCiti as well.