08-07-2022 06:45 PM
So I get this email from Citi that I need to update my additional user info. I check and it is a real email. Not a phish scam. So I log in and look and see where I can update my additional user. Apparently, I canot since it is NOWHERE to be found. Then I spend over an hour with off shored customer service. Then, they tell me I cannot update and I need to revalidate and sign up again for my account. So then that means I have to go through the entire process again. Which takes forever. Also means my logged password in my password vault has to be changed and I have to sign up again. All this takes a lot of time. I specifically told them NOT to disassociate me from current acount. Just manually fix this behind the scenes. I called and talked the outsourced customer service and frankly I am tired with this. I have a small balance on my account and once I am paid off I am closing this acount. I love my citi rewards card and double cash but this Best Buy card is a PITA. I dont need a response from outsourced customer service rep. Once my balance is paid, I am closing this account. Tired of dealing with you idiots. I specifically said DONT disassociate me from my current account but they still did. Now to pay bills I have to go through this process again of signing up. So done with outsourced citi customer serivice.
08-07-2022 06:51 PM
What's crazy is that this is the CitiBank N.A. policy, not just because you talked to someone who was available in their time zone at the time you reached out. In a day and age where data breaches and account compromising is a regular occurrence, as a consumer I fully support this process. Something doesn't add up and they require a full re-authentication. Banking companies are trying to plug the security holes that have been prevalent for years.
08-07-2022 07:03 PM
Agreed. They fully took me off my account and are now making me resubmit all my info. I paid monthly on my account. I just was trying to verify my additional user. And they completely blew up my account. Like I said, I will pay off this card and close the account. I am tired of dealing citi out sourced idiots dealing with my account.
08-08-2022 09:58 AM
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