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Posts: 1
Registered: ‎11-11-2020

Checking Case Number

Was on phone earlier trying to get a refund, and wanted to know if it went through (service rep on phone said it was going to be about 3 hours, 2 hours ago) thank you

Posts: 5,177
Topics: 55
Kudos: 440
Solutions: 322
Registered: ‎11-29-2016

Re: Checking Case Number

Good afternoon, Nalakins,


Welcome to our forums!  I’m sorry to hear there seems to have been a delay in the refund you were expecting, but if you’re still in need of assistance, I’ll be happy to take a closer look into your case!


For me to begin my research,



  • Your first and last name
  • Your phone number
  • Your email address


As you can imagine, we’ll want to keep this sensitive information out of the public view of our Support Forums, so be sure to use the blue “Private Message” button in my signature.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.


Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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