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Posts: 3
Registered: ‎01-26-2022

Charged Restocking Fee on defective item

I purchased a cheap none smartphone cell phone and when it arrived I opened it to inspect it.  The phone did not work, it wouldn't turn on.  I tried charging it for a few hours but it still didn't turn on.  Most phones show something, even when off, on the screen when plugging in the charger but this phone didn't.  So I did a return and shipped it back.  This morning, I received an email stating that I was credited my return minus the stocking fee.  I was charged a $45 restocking fee on a defective phone that was $55.  I'm aware that if I bought an item but changed my mind there is a restocking fee but this item was defective.

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Registered: ‎11-10-2008

Re: Charged Restocking Fee on defective item

Was this a carrier smart phone for a prepaid service? Prepaid phones don't have the fee but if a device can be activated, it will be charged the fee.

 

From the BBY official site on returns:

 

*Activatable Devices are devices capable of being activated and include cell phones, cellular tablets, mobile hotspots, and cellular wearables. Verizon devices capable of being activated have a 30-day return period for all customers.

 

Also exceptions to the rules:

 

There is no restocking fee if the purchaser is a Best Buy Totaltech™ member at the time of purchase, or if the product is unopened, or if the purchase and the return both occur within: AL, CO, HI, IA, MS, OH, OK, SC and where prohibited by law. The restocking fee will be taxed in select states.

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
New Member
Posts: 3
Registered: ‎01-26-2022

Re: Charged Restocking Fee on defective item

No, it was an unlocked phone.
Posts: 10,946
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Registered: ‎11-10-2008

Re: Charged Restocking Fee on defective item

Ok. Then if you don't fall into the category of the exceptions above you would be charged a restocking fee.

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
New Member
Posts: 3
Registered: ‎01-26-2022

Re: Charged Restocking Fee on defective item

How can I be charged a restocking fee for an item that doesn't work?  That is my concern.  You buy an item, it doesn't work, you take the item back, and you should get a full refund.  This is a crooked practice.  BB can keep selling the same broken item over and over while making a profit on the restocking fee.

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Registered: ‎02-08-2019

Re: Charged Restocking Fee on defective item

Hi there, swalker23!

 

Thank you for joining our community here on the Best Buy Forums. Per our Return & Exchange Promise, there is a $45 restocking fee for activatable devices unless the product has remained unopened. Please know that product inspection is a part of our return process whether an item is returned via mail or at your local Best Buy store. 

 

If you have any additional questions or concerns, please feel free to send me a private message by clicking the blue button near my signature.

 

Best,

Jenni|Social Media Specialist | Best Buy® Corporate
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