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Posts: 1
Registered: ‎03-11-2021

Charged Restocking Fee on defective item

I purchased an Epson Home cinema 880, and the image was dark on one side of the screen. I took it back for an exchange and they charged me a $75 restocking fee. I know that if I changed my mind the fee would be fair, but the item was defective.
Posts: 5,028
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Registered: ‎11-29-2016

Re: Charged Restocking Fee on defective item

Good afternoon, JerryDSpann,

 

Welcome to our forums, and thank you for sharing your experience with us.  Purchasing a new projector should be an exciting purchase, so it’s disappointing to hear the one you received wasn’t quite working as expected.

 

As it sounds like you’re aware, we do charge a restocking fee for projectors, as outlined in our Return & Exchange Promise, which would be 15% of the item’s purchase price.  With that said, we typically wouldn’t charge a restocking fee if the product is defective, so I’d like to take a closer look into your order to make sure we’re exploring all options available.

 

For me to begin my research, I’ll ask that you send me a private message using the blue “Private Message” button with:

 

  •  Your first and last name
  • Your phone number
  • Your email address
  • Your order number(s)

 

As mentioned, be sure to use the blue “Private Message” button in my signature, and if you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this “Private Message” button is visible to you.

 

Hope to hear from you soon,

SeanM|Social Media Specialist | Best Buy® Corporate
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