03-11-2021 02:42 PM
03-11-2021 04:30 PM
Good afternoon, JerryDSpann,
Welcome to our forums, and thank you for sharing your experience with us. Purchasing a new projector should be an exciting purchase, so it’s disappointing to hear the one you received wasn’t quite working as expected.
As it sounds like you’re aware, we do charge a restocking fee for projectors, as outlined in our Return & Exchange Promise, which would be 15% of the item’s purchase price. With that said, we typically wouldn’t charge a restocking fee if the product is defective, so I’d like to take a closer look into your order to make sure we’re exploring all options available.
For me to begin my research, I’ll ask that you send me a private message using the blue “Private Message” button with:
As mentioned, be sure to use the blue “Private Message” button in my signature, and if you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this “Private Message” button is visible to you.
Hope to hear from you soon,