Other Customer Service Support

[rumsfeld]

On 6/7 when I ordered Dish TV service I was asked if I wanted a Best Buy Service Membership.  I agreed and was told it would cost $19.95 a month plus tax.  On 6/8 when I received email describing services that would be provided by Geek Squad, I realized this isn't anything I would be using so I called and canceled.  At that time, I asked that the $21.18 charged against my debit card be credited back.  I was assured it would be.  Well that didn't happen. Reference number for call was {Removed per forum guideleines}.  Membership # {Removed per forum guideleines}.

The charge went thru and has not been credited.  How do I get my money back? 

Lorraine {Removed per forum guideleines}

[KyleR-BBY Social Media Specialist]

Hello, Lorraine,

Welcome to the Best Buy Community forums. I'm sorry about the issues getting that refund out to you. 

It can sometimes take several days, and occasionally up to a full billing cycle, for a refund to show on your account. I'd suggest reaching out to your credit card provider to see if they have a pending refund on your account.

If not, please feel free to send in a private message by using the link in my signature. I'll need you to confirm your name, email address, and phone number to get to work investigating this. 

Sincerely, 

[rumsfeld]

Thank you,  It was debited from my checking using my debit card.  I will check in a couple of days and let you know.

Lorraine

[KyleR-BBY Social Media Specialist]

Hi, Lorraine,

That sounds like a good plan. Like I said, please reach back out if you don't see that refund on your account.

Sincerely,