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New Member
Posts: 2
Registered: ‎06-11-2019

Charged For Canceled Membership

[ Edited ]

On 6/7 when I ordered Dish TV service I was asked if I wanted a Best Buy Service Membership.  I agreed and was told it would cost $19.95 a month plus tax.  On 6/8 when I received email describing services that would be provided by Geek Squad, I realized this isn't anything I would be using so I called and canceled.  At that time, I asked that the $21.18 charged against my debit card be credited back.  I was assured it would be.  Well that didn't happen. Reference number for call was {Removed per forum guideleines}.  Membership # {Removed per forum guideleines}.

 

The charge went thru and has not been credited.  How do I get my money back? 

 

Lorraine {Removed per forum guideleines}

Posts: 5,988
Topics: 80
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Registered: ‎12-23-2016

Re: Charged For Canceled Membership

Hello, Lorraine,

Welcome to the Best Buy Community forums. I'm sorry about the issues getting that refund out to you. 

 

It can sometimes take several days, and occasionally up to a full billing cycle, for a refund to show on your account. I'd suggest reaching out to your credit card provider to see if they have a pending refund on your account.

 

If not, please feel free to send in a private message by using the link in my signature. I'll need you to confirm your name, email address, and phone number to get to work investigating this. 

Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎06-11-2019

Re: Charged For Canceled Membership

Thank you,  It was debited from my checking using my debit card.  I will check in a couple of days and let you know.

 

Lorraine

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Posts: 5,988
Topics: 80
Kudos: 557
Solutions: 342
Registered: ‎12-23-2016

Re: Charged For Canceled Membership

Hi, Lorraine,

That sounds like a good plan. Like I said, please reach back out if you don't see that refund on your account.

Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!