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Posts: 1
Registered: ‎09-30-2021

Case ID update

I called Best Buy because there was an error on my Best Buy account. I financed two items that I returned. I did receive the refund. But it’s not reflecting on my account and shows I still owe for the items. They gave me a case # and I want to know how it’s going.
Posts: 3,354
Topics: 40
Kudos: 118
Solutions: 178
Registered: ‎10-19-2017

Re: Case ID update

Hello, Alexsernad,


Welcome to the Best Buy Forums!


Thank you for taking the time to join and reaching out to us regarding your refund. I would be reaching out as well if it were happening to me. I am here to help where I can.


To better assist you, I will need some more details from you. Please, send me a private message by clicking on the blue "Private Message" button next to my signature, with your full name, phone number, e-mail address, and order number. I look forward to hearing from you.


Kind regards,

Deysha|Social Media Specialist | Best Buy® Corporate
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