Other Customer Service Support

[Alexsernad]

I called Best Buy because there was an error on my Best Buy account. I financed two items that I returned. I did receive the refund. But it’s not reflecting on my account and shows I still owe for the items. They gave me a case # and I want to know how it’s going.

[Deysha-BBY Social Media Specialist]

Hello, Alexsernad,

Welcome to the Best Buy Forums!

Thank you for taking the time to join and reaching out to us regarding your refund. I would be reaching out as well if it were happening to me. I am here to help where I can.

To better assist you, I will need some more details from you. Please, send me a private message by clicking on the blue "Private Message" button next to my signature, with your full name, phone number, e-mail address, and order number. I look forward to hearing from you.

Kind regards,