01-29-2022 12:41 PM
Thanks for reaching out! I know I like to stay informed when I am waiting for answers from support teams. I would be more than happy to take a look at your case ID to see what may be happening with it. To get started, can you please send me some additional information in a private message?
I'll need confirmation of your full name, phone number, email address, and the case ID number. As you may already know, if you're logged into the forum from a PC, you should see the blue "Private Message" option next to my signature below this post. I hope to hear back from you soon!