Other Customer Service Support

[AdamWeeden]

Hi,

I recently changed my address but forgot to change my billing address for my card. Now when I go to update the address for the card it won't change. Please help me. I've tried Chrome, Explorer, Mobile, Firefox and such.

[JJ-BBY Retired: Social Media Specialist]

Good afternoon, AdamWeeden,

We would hope that all of our customer’s have a quick and seamless shopping experience, but if you’re unable to update your billing information, I’d like to see if I’m able to provide some other ways that may fix this hiccup!  I’m grateful to help out on the Best Buy forums!

It’s fantastic to hear you’ve tried other web browsers, but I’m sorry it’s not allowing you to update on any of these.  I would recommend Clearing Your Browser Cache to see if this allows your information to be changed accordingly. 

If you haven’t already, if applicable, please try our Best Buy Mobile App as another viable option to make the necessary changes.